Redmond Auto Repair

I had a great experience at Zantech. I have a Mini Cooper that was making some noises when I turned the steering wheel. I took it to a couple of shops to make sure that the diagnosis was the same each time. I talked to John, the owner, and he was very accommodating each time. He also told me that they serve a good majority of the Puget Sound Mini Owner's Club members, even though I don't care about that prestige crap it is still good to know that the shop has a history servicing Minis. The shop was clean and in a good location near where I live in Redmond. The other European-only shop in Redmond was considerably more expensive when they quoted me the repair costs and also they were always booked and hard to make a schedule around. Any auto shop in Redmond--especially European shops--are far from "reasonably priced," so it is good to do your research and know what you should be paying for basic repairs for your car. At Zahntech they get busy, but are still able to make time for you. They even went so far as to escort someone to Redmond town center because they had to go to work and didn't want to wait 45 minutes for an oil change. Talk about customer service! I don't think any other shop would be this nice and be so open minded and customer-focused. When the mechanics inspected my car they found some other issue like a leaky oil pan gasket. I didn't even ask for this but it was comforting knowing they are looking out for your best interest in the health of your vehicle. I am sure it gives them more business and money also, but I can't complain because I don't want to find out about a problem once it is too late and causes damage to the engine. You can always deny these requests for additional work and they are mainly there to inform you so you can be aware of them in the future. They definitely don't try and pressure them on you like a chain shop like Jiffy Lube--and they are repairs that actually matter, not preventative crap that doesn't even need to be done yet. I got an honest feeling from the whole team and will definitely be using them as my go-to shop in the future.

Great business! Prices and experience have always been great. Only place I frequent.

Great service as always! Matthew clearly communicated the must fix items and was flexible to delay a few of the lower priority fixes. Appreciate the candor and honesty!

My wagon needed some work. Most shops would require a week to do the work entailed and charge beaucoup $$$. The folks at Zahntech not only replaced my clutch & flywheel, but also my thermostat and fixed many leaks. Oh, and they did it all in 2 days. The work was impeccable. The owners are honest people who work hard and treat customers with respect. I'll be returning to Zahntech for my repair needs and recommend them to anyone looking for a great automotive repair and service place.

Once again these folks come through with shinning colors! I have reviewed before and I must say Matthew, John and Rachael just consistently offer the best service for the money. In the world of VW TDI Matthew has won many a customer and they keep coming because the word is out! I am always proud to refer these folks to others. Thanks for great service, integrity, attention to details and technical know-how!

A few months ago, I took my VW Jetta in to have the brakes replaced. After $1,200 and 5 visits, it's still making a pulsating noise from one of the brakes. They missed replacing an emergency brake cable which caused the pads to drag on the rotor, warping it. They never replaced the rotor like I asked, only the pads, eventually the cable, and made some adjustments. I think they got to the point where they didn't want to spend any more time and money on it and threw their hands in the air. They even gave me a line about driving the car through the road grit and salt on Snoqualmie Pass can cause the brakes to make the noise. Really? That's the dumbest thing I've ever heard. ZahnTech is too expensive, and they bumbled a simple brake job. I took my car to them based on the excellent reviews at Yelp and expected a top notch job. Instead, I got a huge bill for a simple brake job with less than satisfactory results. :-P The staff were always friendly and courteous, they just couldn't get it right.

John and the team at Zahntech are excellent, they addressed all of the concerns that I was having with my vehicle. I had already visited another shop, and did not feel that they understood the issue. Zahntech clearly has years of experience working with my type of car, which can be rather esoteric as a foreign brand. They did excellent work, and I would trust them for all future repairs and maintenance for my vehicle. Their prices were reasonable and I appreciate that I was able to bring in brand new parts own my own for them to install.