5

Your customer service is wonderful. It's important that I feel I can trust who I take my car to & I trust ZahnTech. I'm glad I found you.

1

Do not have Zahntech do any major repairs. They do great basic service, great for routine maintenance. I had an engine rebuilt ($5k), and brought it back to Zahntech after 1 month the engine was losing coolant. They could not (would not), find the leak and did not believe me. I brought it back to them 5 - 6 times over the course of 5 months because the engine lost coolant - constantly. Long Story Eventually I forced them to pull the head - tiny hairline crack in the head - they said I overheated it and wouldn't fix it without me paying again for another head. I wish I could have forced them to look into the engine further, because 4 months later the engine needed rebuilding again ($5k), That coolant leak caused 2 cylinders piston rings to gauld and bind (probably loss of lubrication), gared up the cylinder walls ++. The fact that I brought my car in complaining about coolant loss on thier engine rebuild and they didn't believe me and they couldn't/wouldn't even find the leak 5 times just tells me they did not want to be responsible for the work they performed. Aaagh, I can't go on. Beware of major mechanical work here.

We agreed to do this work after being asked multiple times and refusing. The vehicle in question is a diesel that has been converted to run waste vegetable oil. The pistons were damaged and the engine needed to be replaced or rebuilt with less than 100K miles on it. I agreed to do the job on the condition that the waste oil kit be removed from the car. After the customer removed the kit we performed the work and delivered the car to the customer. I requested that the waste oil kit not be reinstalled until the engine had been broken in and I told him I preferred that he not install it at all. Several weeks later the customer returned with a complaint of coolant loss. I pressure tested the system and found several leaks at hoses on the waste oil kit that, by this time, had been installed by the customer. Also, all the coolant had been replaced with a different type. After repairing the leaks at the waste oil kit at no charge I was unable to detect any other leaks. A few weeks later the customer returned again with a complaint of coolant loss. At this time I was unable to find any leaks after hours of pressure testing with no loss of pressure and extensive road testing. Eventually, on a subsequent visit, I was able to verify sudden intermittent coolant loss with no external leakage apparent. At this time I decided that removing the cylinder head was the only option. Upon removing the cylinder head I found that the overheat indicator placed on the head by the machine shop had melted. I also found a hairline crack in the cylinder head. All evidence pointed to an overheat situation causing the head to crack. The customer insisted that he never overheated the engine but the evidence strongly suggested otherwise. At this point I offered to replace the cylinder head with no labor charge even though I had no obligation to. By the time we were done with this we likely spent 10-15 hours in unbilled labor for a problem that all evidence suggested we didn’t cause. Had the work I performed not been tampered with by the customer we almost certainly would have taken care of everything under warranty. However, if that were that case this likely would have never happened in the first place. A scenario like this was the reason I initially refused the work and it is unlikely any shop would have done as much as we did under the circumstances. Although I appreciate the complement on our general service work the implication that we aren't any good at major mechanical repairs is simply not accurate.

- Zahntech Automotive
5

Prompt and always done right.

5

Excellent work, as always. Honest assessment of the problems with a thorough review of our options.

1

After posting a truthful negative review on Yelp about the unprofessional manner in which the owner of this company treated me, he then called my company to harass me where an apology for his rude behavior would have been more appropriate. As a business owner I deal with many people and businesses all over the country and have for over 20 years. I have seldom been so moved by an individual's rudeness to publicly post such a negative review. As on Yelp the owner is likely to comment here that I was calling with a sales pitch and he didn't have time or interest in talking with me. The fact is he doesn't know why I was calling before making a rude comment and hanging up, twice. These are the facts. Judge for yourself.

Micheal Schuett is the owner of Total Broadcast Service in Renton,WA. He placed at least two sales calls to our company in which we would not listen to his sales pitch. Apparently he felt that because we were so quick to deny him it was necessary to leave negative reviews in retaliation. No harassment by us ever took place at any time and the allegation that it did is nothing less than flagrant libel. At no time has Michael Schuett been a customer or potential customer of Zahntech. We do wish him the best in his endeavors, however we have no need for Total Broadcast Services at this time.

- Zahntech Automotive
5

I agree with Jeff. These guys are fair and they do good work.

5

Expert and no nonsense John and crew take great care of me. Repairs are triaged in a way that helps me to dedicate my resources responsibly. I also appreciate John's approach to service is to be sure the job is done right the first time and, should I ever need to return (which happened once) I am the priority when I arrive. He is reasonably priced and estimates are very close to the actual finished invoice. If there's anything I'd say in the area of room for improvement it's that ZahnTech isn't a bigger shop to serve that many more folks from the area!!!

1

I've called them twice and was hung up on upon introduction each time. Judge for yourself. Courteous? Helpful? Obviously not!

1

After posting a truthful negative review on Yelp about the unprofessional manner in which the owner of this company treated me, he then called my company to harass me where an apology for his rude behavior would have been more appropriate. As a business owner I deal with many people and businesses all over the country and have for over 20 years. I have seldom been so moved by an individual's rudeness to publicly post such a negative review. As on Yelp the owner is likely to comment here that I was calling with a sales pitch and he didn't have time or interest in talking with me. The fact is he doesn't know why I was calling before making a rude comment and hanging up, twice. These are the facts. Judge for yourself.

Micheal Schuett is the owner of Total Broadcast Service in Renton,WA. He placed at least two sales calls to our company in which we would not listen to his sales pitch. Apparently he felt that because we were so quick to deny him it was necessary to leave negative reviews in retaliation. No harassment by us ever took place at any time and the allegation that it did is nothing less than flagrant libel. At no time has Michael Schuett been a customer or potential customer of Zahntech. We do wish him the best in his endeavors, however we have no need for Total Broadcast Services at this time.

- Zahntech Automotive
5

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